COVID-19 INFORMATION

 

COVID-19 PRECAUTIONS

 

The safety of all those who attend the Big Pineapple Music Festival is our absolute priority. The festival will occur in a COVID safe environment and follow all advice provided by Queensland Health.

Whilst attending Big Pineapple Music Festival, all patrons, staff and contractors will be required to adhere to all Queensland Health directives as well as all local, state and federal laws.  

Failure to comply with health measures or directives given by either local, state or federal governments, or Event Staff, may result in eviction without the right to re-enter or to obtain a refund.
 

 

SOCIAL DISTANCING

We are blessed with a massive festival site that has 3 natural amphitheatres and for the first time ever we have introduced three main stage areas to make it easy for everybody to practice social distancing effectively, while having a good time.

  • Please make sure to social distance 1.5 meters away from your fellow festival goers

  • When standing in a queue (Bus, bar, food stall, amenities) be mindful of keeping 1.5 meters away from others

  • Stage performance will be stopped if people are not practising safe social distancing

  • Sanitise your hands regularly at one of the sanitising stations located around the festival

  • Wash your hands regularly


Feel free to wear a mask at the festival however it is not mandatory at this stage. Patrons can wear a mask in the instances where it is not possible to socially distance

 

Please ensure each ticket has the correct details including name, phone number and email address on them. To update these, please visit https://tixsupport.moshtix.com.au/

Download the Commonwealth Government COVIDSafe app here

For more information on the Queensland Government's management of the Coronavirus (COVID-19) Pandemic, please visit - https://www.covid19.qld.gov.au

COVID-19  information will be updated on our website as required
 


REFUNDS

If you have recently tested positive to COVID-19 or are a close contact of someone who has, are still awaiting your test results and have been advised to self-isolate, have been in a COVID-19 hotspot in the past 14 days or are showing symptoms of COVID-19 on the planned event date, please do not attend The Big Pineapple Music Festival.

Symptoms include fever, cough, sore throat, difficulty breathing or shortness of breath, chest pain, loss of speech or movement.

It is important that you are COVID-safe and remain at home, self-isolate, and follow the current health advice.

If any of the above applies to you, you are able to get a refund of your ticket. To request a refund or ticket transfer to a future event, please email bigpineapplemf@gmail.com  outlining details of your situation. You may be required to supply proof to support your request. 

We understand these are uncertain times and really appreciate your support for the live music industry! Please hang in there! Given the recent cancellations of our fellow events, and in the circumstance that our festival is forced to cancel due to border closures or health advice, we have a rescheduled date in October (TBC) that your tickets will still be valid. In this unfortunate circumstance, all ticket holders that are not able to attend the new date will be eligible for a full refund.


BEFORE THE EVENT
 

​To facilitate contract tracing ALL festival patrons will be required to register through the festival QR code. The QR code will be available on the day of the festival and can be accessed on your way to the festival through buses, camping and entry gates. To help avoid queues, please download the App in advance (REQUIRED APP).

 

You will also be required to verbally agree to the Covid-19 self assessment checklist at the entry gates

  • Keep up to date on how we are working towards implementing a COVID-safe event by following our socials.

  • Download the “Check in QLD” app via Apple App store or Google Play. The Check In Qld app is designed to help keep Queenslanders COVID Safe when we’re enjoying venues like pubs, clubs, restaurants and cafes across Queensland. It is a contactless, free, secure and convenient way for customers to sign into a QLD business or event. Downloading this app allows you to pre-populate your contract tracing details, meaning you do not need to type them again upon entry. You will be required to provide contract tracing details as a condition of entry. For more information please click here.

  • Check our info page for conditions of entry including bag restrictions and prohibited items - Before attending the event, please conduct a COVID-19 symptom self assessment check. If you answer yes to any of the questions, please follow the health advice provided and DO NOT attend the event. Please do not attend the event if any of the following apply :
     

    • You are presenting with COVID-19 symptoms, these include : fever, cough, sore throat, difficulty breathing or shortness of breath, chest pain, loss of speech or movement

    • You are required to quarantine after being diagnosed with Covid-19

    • You are required to self-isolate after being identified as a close contact to someone diagnosed with COVID-19

    • You are awaiting back the test results for a COVID-19 test

    • You have been abroad or in a COVID-19 hotspot in the past 14 days
       

If any of the above apply, please DO NOT ATTEND the event, instead stay home and self-isolate. If you are sick and think you might have COVID-19, check your symptoms using HealthDirect's Coronavirus (COVID-19) symptom checker and follow the current health advice. In this instance a refund of your ticket or a ticket transfer to a future event will be available. See refunds for further details 

 

AT THE EVENT
 

  • Practice good hygiene by washing and sanitising your hands regularly using the bathrooms and widely visible sanitation stations throughout the site.

  • Use tap and go payment methods

  • Adhere to social distancing regulations, remembering to keep 1.5m from those around you.

  • Wear a mask in the instances where it is not possible to socially distance.

  • Familiarise yourself with the location of the medical facilities, for if you start to feel unwell especially if you start to experience COVID-19 symptoms. In this instance please make yourself known to COVID-19 marshals, security or event staff.

  • If you are referred to our medical facility before or during the event for COVID-19 like symptoms, you may be refused entry or asked to leave for everyone's health and safety. In this instance please contact Moshtix online to discuss refund options.

  • Comply with signage around the event site, in particular those relating to social distancing methods and crowd capacities in areas such as bathrooms, VIP and bars.

  • Follow directives given by security, police, event staff or COVID-19 marshals at all times.

  • Adhere to crowd flow measures and markers showing direction of pedestrian traffic. Please keep in mind that the music can be halted if directives are not being followed, and at worst, the event could cease early if patron behaviour is deemed unsafe. In this instance no refunds would be offered.

  • Keep updated via our socials on how you can remain COVID-safe while at the event. By attending the event you are giving your implied consent for your information to be shared with QLD health for contract tracing if required.